Shipping policy
Order processing
We send your order to our supplier within 1 business day after payment is confirmed. You will receive an order confirmation email right away, and a shipping confirmation with tracking once your order leaves the warehouse.
Where we ship
We ship to the United States, Canada, Mexico, the United Kingdom, and the following European countries: Ireland, France, Germany, the Netherlands, Belgium, Spain, Portugal, Italy, Austria, Switzerland, Norway, Denmark, Sweden, Finland, Poland, and Czechia. Availability depends on the product and destination; not every item ships to every country listed. Checkout shows the countries and delivery options available for the items in your cart. If your country isn't listed, please contact us before ordering to confirm whether we can ship to you.
Shipping cost and delivery time
Shipping is free on all orders within the United States. Eligible items to Canada, Mexico, the UK, and the European countries listed above have a $9.95 USD international shipping rate. A cart containing items from different shipping profiles may have combined charges; the final shipping total is displayed before payment. Most US orders arrive 8-15 days after you order; each product page shows the usual delivery window for that item. International orders usually take 10-25 business days, depending on the item, customs processing, and your location. These are estimates, not guarantees, and deliveries can take longer around holidays.
Import duties and taxes (international orders)
Orders shipped outside the United States may be subject to import duties, customs fees, or VAT/taxes charged by your country upon arrival. These charges are set by your local customs authority, are not included in your order or shipping total, and are the responsibility of the recipient. We are not able to predict or control these fees. If you refuse a package due to customs charges, any return shipping and customs costs will be deducted from your refund.
What to expect after you order
You can follow your order through these stages:
- Paid - payment confirmed, order received.
- Processing - your item is being picked and packed at the warehouse.
- Shipped - the carrier has the package; a tracking number is emailed to you.
- In transit - the package is moving toward the destination country.
- Customs clearance - the package is processed by customs. For US domestic delivery, no extra fees apply. For international orders, this is the stage where duties/taxes, if any, are assessed - see above.
- Arrived in country / at local facility - handed to the local delivery carrier.
- Out for delivery - on the vehicle for delivery to your address.
- Delivered.
Tracking can take a few days to show movement after it is created, and may not update at every stage.
Delays
Carrier, customs, weather or address issues may affect the estimated delivery window. Please contact us if your order is overdue; we will investigate with our fulfillment partner or carrier. These estimates do not remove any right to a remedy for late delivery or non-delivery under applicable law. Please check your address before ordering. We will check any correction request promptly, but cannot guarantee rerouting once processing or shipping has begun.
Lost or stuck packages
If tracking shows no movement for 15 business days, or your parcel is overdue or reported delivered but missing, contact us through our Contact page. Please report a suspected loss promptly, ideally within 30 days of the last tracking update, so we can investigate. This requested reporting period does not limit mandatory consumer rights. If non-delivery is confirmed, we will arrange the applicable replacement or refund. Shipping Protection is optional and is not required for remedies we must provide by law. See our Return and refund policy.
Wrong or undeliverable address
If a package is returned because of an incorrect address, we can reship it once the correct address is confirmed and reshipping costs are paid.
Questions
Reach us any time through our Contact page.