Refund policy

All sales are final unless the item arrives damaged, defective, or incorrect. Because our products ship directly from our fulfillment partners, we do not accept change-of-mind or "no longer needed" returns. Please review the product description, photos, and specifications carefully before you order.

Order cancellations
Orders cannot be cancelled once they are placed. We send orders for fulfillment right away to keep delivery times short, so there is no cancellation window.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or is not what you ordered, contact us through our Contact page within 7 days of delivery. Include your order number, a description of the problem, and clear photos or video showing the issue and the shipping packaging. We review each claim and respond within 3-5 business days. If approved, we will send a replacement or issue a refund to your original payment method. Approved claims of this type do not require you to pay return shipping.

Returns
Returns are accepted by prior written approval only. To request one, contact us through our Contact page and describe the reason. Items sent back without an approved return request will not be refunded and may be discarded.

If a return is approved:

  • The item must be unused, in original condition, with all parts, and in its original packaging.
  • You are responsible for all shipping costs, including return shipping to us and any original outbound shipping cost, unless the return is due to our error.
  • We issue a refund only after we receive the item and confirm it meets these conditions.
  • A restocking fee may be deducted from the refund.

We cannot accept returns or issue refunds for:

  • Change of mind, wrong item ordered by the customer, or "no longer needed"
  • Delays caused by the carrier, customs, weather, or an incorrect or incomplete address entered at checkout
  • Items damaged by misuse, accident, or normal wear after delivery
  • Requests made more than 7 days after delivery

Refunds
Approved refunds are issued to the original payment method within 5-10 business days after approval or after inspection of a returned item. Your bank or card issuer may take additional time to post the credit.

Statutory rights
Where local law grants you a non-waivable right to cancel or return an order, that right is not affected by this policy.

Contact
Heilarg & Co. - 3141 Stevens Creek Blvd # 40762, San Jose, CA 95117, USA. Please reach us through our Contact page.